General FAQ #2
Video playback on PC is lagging?
You are viewing high-bit rate version of video files. slower PC may have a problem with faster data processing. Please record videos at a lower resolution and try again. Contact us if the problem still persists.
Video playback on PC is lagging?
You are viewing high-bit rate version of video files. slower PC may have a problem with faster data processing. Please record videos at a lower resolution and try again. Contact us if the problem still persists.
The camera gets HOT?
It is normal for your camera to run slightly hot. Our batteries are certified Pony Lab tested for withstanding higher heat resistance to prevent damage to the camera. Please see temperature guidelines in your user manual. You can also download/view user manual from our website.
Error/Message "Card Full"?
Format Micro SD card by going into system setting > formats > OK > Select Yes > OK. (Make sure to back up your videos before formatting if you need them) Then Go to Video Mode settings > Split Record Mode > Choose either 1-min, 3-min, 5-min. This will allow loop cycle function to be turned ON and it will keep recording over and over. See user manual for more details.
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