General FAQ #3
Camera Freezing/Lagging or Crashing?
Please make sure you are only using brand name class 10 or above Micro SD card. Be careful about fake memory cards in the market. If it was super cheap then probably it is fake. Insert a paper clip into reset. Restart with another microSD card and try again. Contact us if the problem still persists.
The camera turns ON/OFF frequently automatically?
Please reset your camera by inserting a paper clip into the reset slot while the camera is turned ON.
This will clear any software glitches. Restore settings to factory default by going into the camera's System Settings.
Now, try recording and see if this solves the problem.
Please make sure that "Motion Detection" and "Parking Mode" are set to OFF. Contact us if the problem persists.
Camera Locks many videos automatically?
Please make sure you increase your G-sensor setting. If you choose HIGH setting then it can trigger even with a smaller bump. If you choose LOW setting then it will take a lot of force to activate G-Sensor Accelerometer. So please set the setting accordingly. This setting depends on the type of car or truck you are driving and how much vibration your car/truck is creating based on suspensions and road condition.
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